MISSION & VALUES

Our Vision

To provide the best branding solutions in the world.

Mission Statement

Flagworks passionately embraces the values of quality, service and value and is committed to people, innovation, environmental stewardship and community caring while recognizing that profitability is essential to the future success and happiness for all our stakeholders.

We will:

do what we say,
deliver on time
at the agreed price,
with a smile

Our Values

People:

We never sacrifice our integrity, values or safety.
We care for each other.
We provide a happy environment.
We are an equal opportunity employer.
We provide exceptional leadership.

Partners:

We are responsible corporate citizens.
We seek partners that have the same core values and loyalty as we do.
We adhere to The Canadian Advertising Code of Conduct.
We are committed to work with the community to ensure a sustainable future.

Products:

We take visual identification and apply it to quality brandable products or services.
We strive for innovative, creative products and services.
We strive for "one stop shop" experience.

Planet:

We are committed to conserving, supporting & enhancing the quality of life in our community & on our planet.
We reycle (FW Recycles)
We have decision-making processes that integrate social, environmental & economic principles.
We consider environmental stewardship a responsibility.
See our Environment and Sustainability Code

Profit:

We will remain profitable while aggressively assisting with the profit sustainability of our partners, customers and vendors.
We embrace growth and recognize opportunities

CODE OF ETHICS

Maintain HONESTY and INTEGRITY in all relationships - with customers, prospective customers and colleagues and continually work to earn their TRUST and RESPECT.

ACCURATELY represent FLAGWORKS products and services to the best of my ability in a manner that places my customer and FLAGWORKS in a mutually beneficial position.

RESPECT and PROTECT the proprietary and confidential information entrusted to me by my customers, vendors and colleagues at FLAGWORKS.

Refrain from engaging in activities that may conflict with the best interests of my customers vendors and colleagues at FLAGWORKS.

Continually upgrade my knowledge of FLAGWORKS products, services and skills related to the industry.

Use FLAGWORKS time and resources available to me for legitimate business purposes only. My participation will be both ETHICAL and LEGAL and when in doubt, will seek counsel.

Endeavour to engage in business and selling practices which contribute to a positive relationship with the community.

Assist and counsel fellow ASSOCIATES where possible in the performance of their duties.

Abide by and encourage others to adhere to this Code of Ethics.

ENVIRONMENT & SUSTAINABILITY

Purpose:

Flagworks sourcing policy ensures that our product sourcing and manufacturing activities use the best practices of sustainable purchasing. Flagworks adheres to The Brundtland Commission definition of sustainable development, World Commission on Environment & Development (1987), which states "It is about ensuring that our choices and actions are not only economical, but also environmentally and socially responsible. Ensuring that we meet our needs without compromising the ability of future generations to meet their needs is the essence of sustainable development."

Guiding Principles

Sourcing: Flagworks follows sourcing activities that ensure that our products are manufactured in safe and healthy workplaces where human and civil rights are respected and environmental conditions are a priority.

We will ensure that our Suppliers know that we expect them to comply. Supplier Code of Conduct

We use a system of external and internal monitoring to ensure compliance.

Flagworks suppliers must meet our requirements for product quality and overall service to maintain their supplier status. We support those suppliers whose values and ethics are consistent with Flagworks Code of Ethics and those who are environmentally and socially responsible and are progressive and cooperative.

Environmental Code:

Comply - Conserve - Continually Improve

Flagworks decision-making processes integrate social, environmental & economic principles. We consider environmental stewardship a responsibility. Our operations comply with environmental legislation and standards.

Flagworks is committed to pursuing opportunites to engage, collaborate and partner with vendors, customers, governments and the community to create initiatives to improve the environment.

Flagworks is continually developing and implementing strategies to promote conservation and responsible consumption.

Flagworks is committed to implementing strategies that prevent pollution and reduce waste generation.

Flagworks is continually seeking new ways to improve our environmental performance.

HEALTH & SAFETY

Flagworks believes that "safety is everyone's responsibility". Every Associate is considered to be responsible, not just for their safety, but for the safety and health of all Associates and visitors on Flagworks properties.

EVERYONE at Flagworks is responsible to:

Identify and eliminate or remedy all hazards that could lead to an occupational injury or disease
Ensure there is a clean and sanitary workplace
Assist in the process of ensuring that all equipment and machinery has been maintained in a safe and adequate manner
Ensure that work processes are being completed in a safe manner by Associates who are instructed, trained and reasonably skilled at a task or who are under supervision of a competent Associate
Understand their right to refuse unsafe work and stop the practice of a co-Associate that may be unsafe
Participate in the process of reviewing events, such as near misses or incidents, that could potentially prevent a future injury or unsafe incident

Flagworks adheres to The Alberta Occupational Health and Safety Act which identifies two categories of responsibilities. The first category applies to the Employer and the second to the Worker.

1. Every Employer shall ensure, that as far as reasonably practical for him to do so:

The health and safety of all workers engaged in work of that Employer, and those workers not engaged in the work of that Employer, but are present at the worksite. Workers engaged in the work of their Employer are aware of their responsibilities and duties under this act and regulations.

The health and safety responsibilities of the Workers are defined by section 2.2 which states:

2. Every Worker shall, while engaged in an occupation:

Take reasonable care to protect the health and safety of him/herself and other Workers present while he is working, and co-operate with his Employer for the purposes of protecting the health and safety of: himself, other workers engaged in the work of the Employer, other workers not engaged in the work of the Employer, but present at the site at which work is being done.

At Flagworks it is policy that the above Alberta legislation is met and/or exceeded.

Security & Privacy

We guarantee the safety of your personal information and are committed to protecting your privacy.

Security:

Shopping on our site is completely safe. 

Our security certificate is issued by RapidSSL CA to flagworks.com.  RapidSSL is the industry standard and ensures the identity of remote computers remains secure. Through SSL (Secure Sockets Layers) encryption, you can be assured that the information exchanged is kept private between your web browser and our web servers.  RapidSSL certificates have browser recognition of around 99% including IE 5.01+, Netscape 4.7+, and Mozilla 1+ and many other browsers.

You can view our certificate by going to the checkout and clicking on the locked padlock on your toolbar.

Privacy:

At Flagworks, we recognize the trust you place in us and that it is our responsibility to protect your privacy.

As a responsible steward of your information, we have established privacy policies: 

  1. We do not collect, share, sell or trade any customer information
  2. We do not participate in shared or cooperative databases
  3. Customer information is stored on a secure server, which cannot be accessed on the internet
  4. Credit card information is used for processing only and destroyed after use
  5. Email addresses are used only as a means of communicating with our customers
  6. All information collected on our site is stored in a secure environment, separate from the website
  7. Our company policy states that the disclosure of any customer information by personnel is just cause for immediate dismissal and applicable criminal charges may apply.

Canadian Advertising Code of Conduct

CODE PROVISIONS

The Code is broadly supported by industry, and is designed to help set and maintain standards of honesty, truth, accuracy, fairness and propriety in advertising. The provisions of the Code should be adhered to both in letter and in spirit. Advertisers and their representatives must substantiate their advertised claims promptly when requested to do so by a Council.

1. ACCURACY AND CLARITY

(a) Advertisements must not contain inaccurate or deceptive claims, statements, illustrations or representations, either direct or implied, with regard to a product or service. In assessing the truthfulness and accuracy of a message, the concern is not with the intent of the sender or precise legality of the presentation. Rather, the focus is on the message as received or perceived, i.e. the general impression conveyed by the advertisement.

(b) Advertisements must not omit relevant information in a manner that, in the result, is deceptive.

(c) All pertinent details of an advertised offer must be clearly and understandably stated.

(d) Disclaimers and asterisked or footnoted information must not contradict more prominent aspects of the message and should be located and presented in such a manner as to be clearly visible and/or audible.

(e) Both in principle and practice, all advertising claims and representations must be supportable. If the support on which an advertised claim or representation depends is test or survey data, such data must be reasonably competent and reliable, reflecting accepted principles of research design and execution that characterize the current state of the art. At the same time, however, such research should be economically and technically feasible, with due recognition of the various costs of doing business.

(f) The entity that is the advertiser in an advocacy advertisement must be clearly identified as the advertiser in either or both the audio or video portion of the advocacy advertisement.

Advertising Standards Canada
175 Bloor Street East
South Tower, Suite 1801
Toronto, ON M4W 3R8
Telephone: 416 961-6311
Fax: 416 961-7904
e-mail: info@adstandards.com

FLAGWORKS Supplier Code of Conduct:

Our Mission Statement:

Flagworks passionately embraces the values of quality, service and value and is committed to people, innovation, environmental stewardship and community caring while recognizing that profitability is essential to the future success and happiness for all our stakeholders.

Our Values are our People, Partners, Products, the Planet and Profit. (See Mission & Vision Statement)

Our procurement practices mandate that all Flagworks vendors and sub-contractors take part in our mission and have a proven record of providing quality, environmentally-friendly products and pursue sustainable and ethical practices. Our policy is to deal only with those vendors and subcontractors who display compliance with National Laws and International Labour Laws.

All Flagworks' vendors and their subcontractors are required, as a minimum, to comply with the standards within this code, as well as our Health and Safety Policy and our Environmental and Sustainability Policy. Flagworks believes in cooperation and willingly works with its vendors to improve performance where necessary.

All Flagworks vendors and subcontractors understand and agree that Flagworks has the right to ask for proof of compliance with all applicable labour, health, safety and environmental laws, and may inspect work locations at any time.

Flagworks investigates all complaints received and determines the most reasonable and appropriate solution in "the best interest" of all parties.